Download Ebook ELVIS: A Graphic Novel (American Graphic), by Terry Collins

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ELVIS: A Graphic Novel (American Graphic), by Terry Collins

Download Ebook ELVIS: A Graphic Novel (American Graphic), by Terry Collins

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About the Author

Terry Collins always knew he wanted to be a writer when he grew up. A former award-winning newspaper reporter and columnist, he now writes poetry, fiction, nonfiction, and graphic novels for readers of all ages. He also teaches literature and creative writing, helping to inspire other lovers of the written word. Terry lives in his hometown in North Carolina with his wife, Ginny, and their devoted dog, Bosley. A lifelong reader, he has a personal library that outgrew his house years ago. Despite his wife's gentle protests over a lack of space, he believes a person can never own too many books.

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Product details

Age Range: 8 - 14 years

Grade Level: 3 - 4

Lexile Measure: GN630L (What's this?)

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Series: American Graphic

Paperback: 32 pages

Publisher: Capstone Press (February 1, 2011)

Language: English

ISBN-10: 1429662662

ISBN-13: 978-1429662666

Product Dimensions:

7 x 0.2 x 9.2 inches

Shipping Weight: 3.2 ounces (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

1 customer review

Amazon Best Sellers Rank:

#983,014 in Books (See Top 100 in Books)

I had a lot of fourth graders this year interested in biographies, so I found different ones to try out. The graphic novels were a great hit! This one about Elvis is a favorite. His life is presented in comic book format which holds students' interest and many of them feel like they're reading just for entertainment without realizing the history they're learning.

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Free Ebook Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Free Ebook Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

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Audio CD

Publisher: HarperCollins Leadership on Brilliance Audio; Unabridged edition (April 2, 2019)

Language: English

ISBN-10: 1978671490

ISBN-13: 978-1978671492

Product Dimensions:

5.2 x 0.5 x 6.8 inches

Shipping Weight: 2.6 ounces (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

2 customer reviews

Amazon Best Sellers Rank:

#1,326,505 in Books (See Top 100 in Books)

This updated second edition of Strategic Customer Service delivers. Having worked in the field of customer service at the corporate level for years, I can attest to the fact that peers who worked in disciplines like operations, sales, and finance often viewed customer service as sort of a squishy soft skill. As such, it was seen as difficult to quantify and validate as compared with, say, revenue or productivity.The strength of Goodman and Broetzmann’s approach to writing about customer service, customer experience, and customer experience management is that they do not rely exclusively on predictable over-the-top stories and personal anecdotes to support their opinions about enhancing the customer experience, building loyalty, and increasing profits. Instead, they present numerous ways to quantify returns on exceptional service quality as well as the cost of subpar customer service or simply maintaining the status quo.In the real world of work, executives and operators value improved performance that can be isolated, measured, and validated. This book will enable you to create a strategy and a compelling business case for customer service that will do just that. Highly recommend.

The original edition of Strategic Customer Service was a classic. It was one of the few books that really focused on the business case for customer service. It showed customer service leaders data they could use to convince their CEO and CFO to sign-off on investing in an improved experience.The second edition adds some important new dimensions. It adds additional focus on B2B customers, provides updated data on customer expectations, and discusses important changes that have occurred since the original book was published. This is a useful resource for any customer service executive.

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits PDF

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Product details

File Size: 952 KB

Print Length: 32 pages

Page Numbers Source ISBN: 1604916389

Publisher: Center for Creative Leadership; 1 edition (March 1, 2000)

Publication Date: August 31, 2011

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B074QTKWZP

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Amazon Best Sellers Rank:

#213,966 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

Feedback that Works serves as a manual for leaders who want to give productive and constructive feedback. Written in an academic style, this book covers the basics and provides many examples to illustrate the key points. Although some of the points in the book seem obvious, too many times we forget the details and give feedback casually and ineptly. Sloan Weitzel walks you through the thought process so you can develop good feedback habits. I found the examples helpful as they illustrate the key difference between telling and proving useful feedback.

One of the best ones to have from CCL library. breaks down the SBI (Situation Behavior Impact) module and makes it simple to apply. I had lent mine to a manager and never got it back so it was essential for me to make sure I had it again. =)

Easy to read with great suggestion utilizing ‘SBI’

Great book, a little pricy for basically 10 pages

Great book

I think it could have been a little more detailed but the information was absolutely helpful and well-organized. It's a good quick resource to pull out when needed.

Too short.

This book is really nice because it goes straight to the point and has a great knowledge.I helped me a lot!

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